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Getting the help you need

 

The NHS is very busy as Covid-19 infection rates continue to be high. This means we have a number of staff who are ill or having to isolate at the moment, but we’ll help you get urgent care when you need it. 

 

You can contact us via our website or by phone. Many appointments are now over the phone. This is for everyone's safety and means we can manage the huge increase in requests for help and advice with the fewer staff we have available.

 

We will assess your situation and invite you into the practice if necessary. Appointments will be held in the best way to prioritise those most in need and keep you safe from Covid. Non-urgent enquiries may have to wait a bit longer.

 

We can arrange same-day appointments, either by phone or in person, if you need urgent care but please don't visit without an appointment. 

 

This website can help you find the right service for your needs: northeastlondonccg.nhs.uk/urgentcare.

 

If you feel unwell or have a minor injury, your local pharmacist can offer advice and medicines to help you treat your condition at home or you can visit NHS111 and if you cannot access the internet, call 111.

 

Please remember that 999 and A&E are for emergencies. 

 

Please help reduce infections, help us help you and keep each other safe by following the latest Covid-19 rules and getting vaccinated.

How to book a blood test for children under 12 years of age:

 

-Book via Swiftqueue www.swiftqueue.co.uk Registration must be completed in full and confirmation of the booking received before attending.

 

-For those that do not have internet access, and also for children who have learning disabilities, call Children’s Outpatients on 01708 435289

 

-Children with special needs should ONLY be booked on a Monday.

 

-Bloods for genetic testing should be booked before 11am and no genetic bloods on a Friday

ambulanceEmergency Ambulance

Should I call for an Ambulance?

RING 999 for an Ambulance if you answer YES To any of the questions below:

Severe chest pain:

  • Is the patient unconscious?
  • Has the patient got a history of heart problems?
  • Is the pain a crushing pain like a band around the chest?
  • Is the pain moving into the jaw or arms?
  • Does the patient feel sick?
  • Is the patient sweating or clammy?
  • Is the patient having breathing difficulties?

Unconscious:

  • Is the patient unconscious?

Semi-conscious (or 'floppy' baby or child):

  • Is the patient semi-conscious or floppy with any other of the following symptoms
  • Difficult to wake? Stiff neck? Severe headache? Child with a high pitched whimpering cry? Purple or blood coloured rash? Photo-phobic?
  • Is the patient a diabetic? Is the patient having breathing difficulties?
  • Is the patient having chest pains?
  • Has the patient got a history of heart problems?

Overdose and Semi-conscious:

  • Is the patient unconscious or very drowsy?
  • Is the patient having breathing difficulties?

Overdose and fully conscious:

  • Is the patient having breathing difficulties?
  • Is the patient a danger to himself?
  • Is the patient a danger to others?

Severe breathlessness or collapse:

  • Is the patient unconscious?
  • Is the patient semi-conscious?
  • Is the patient having breathing difficulties?
  • Has the patient received a crushing or penetrating injury to head, neck, chest, abdo or thigh?
  • Is the bleeding uncontrollable?

Serious head injury / Road accident:

  • Is the patient unconscious?
  • Is the patient having breathing difficulties?
  • Is the patient fitting?
  • Has the patient received a crushing or penetrating injury to head, neck, chest, abdo or thigh?

Epilepsy / Fitting:

  • Is the patient still fitting? Is this the patient's first fit?
  • Has the patient received a serious injury to the head?
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website